The Federal Communications Commission (FCC) is considering proposals to encourage businesses to bring call centre jobs back to the US and require call-takers to be proficient in American Standard English.
An EY India report suggests that banks must compete on customer experience and evolve physical branches into phygital advisory hubs. The report highlights the importance of anticipating customer needs and blending digital tools with human interaction.
In 2023-2024, 95 scheduled commercial banks received over 10 million complaints from their customers. The process of KYC at many banks has become 'HYC' -- harass your customer, points out Tamal Bandyopadhyay.
'AI analyses body language, etiquette, and communication skills, providing an in-depth performance matrix and a ranking system to help employees identify areas of improvement.'
ServiceNow, a leading AI platform for business transformation, is highly optimistic about its growth prospects in the Indian market, according to President and Chief Product Officer Amit Zavery.
TVS Venu Group has agreed to acquire a minority stake of up to 9.9 per cent in Jana Small Finance Bank, including a 4.9 per cent ownership by TVS Motor Company, through a combination of primary issuance of warrants and a secondary purchase.
IDFC First Bank has integrated with ICEGATE 2.0 to enable digital payment of customs duty, central excise, and service tax for its customers.
FedEx and ServiceNow have expanded their collaboration to develop an AI-powered supply chain solution aimed at optimising workflows and enhancing customer experiences. The partnership was announced at the Knowledge 2026 AI conference in Las Vegas.
TCS, India's largest IT firm, is aiming to become the world's leading AI-led technology services company. CEO K Krithivasan highlights the company's strategy, including upskilling its workforce and executing nation-scale projects in India.
ServiceNow has announced an expansion of its AI Control Tower offering with new capabilities that give enterprises control over every AI system, agent, and workflow, regardless of where it runs.
India's services sector growth reached a five-month high in April, with the HSBC India Services PMI Business Activity Index rising to 58.8, primarily driven by robust domestic demand and a shift from international to local suppliers amidst the West Asia crisis.
Delhi Police have arrested two men from Uttar Pradesh for allegedly cheating a Delhi resident of Rs 1.25 lakh by posing as customer care executives of an e-commerce brand.
A consumer court in New Delhi has directed the Bank of India to refund Rs 10,000 to a woman and provide additional compensation for a failed ATM transaction that was not reversed for several months, citing deficiency in service and violation of RBI guidelines.
AU Small Finance Bank has launched its first AI-native loan origination system, built on the Broccoli platform, in partnership with Amazon Web Services. This deployment marks a significant step towards becoming a fully AI-native bank, replacing traditional systems with a hyper-personalised sales and servicing platform.
Tata Steel has expanded its partnership with Google Cloud to deploy a unified, enterprise-wide artificial intelligence (AI) strategy across its global value chain, resulting in significant operational improvements.
SIS Ltd, a security and facility management services provider, aims to cross Rs 20,000 crore in revenue by FY27, driven by strong double-digit growth, expansion of its service network, and a simplified regulatory framework under new labour codes, said its Group Managing Director Rituraj Sinha.
The Reserve Bank of India (RBI) is developing digital public infrastructure and payments intelligence platforms using artificial intelligence and application programming interfaces to improve customer experience and strengthen the payments ecosystem.
Air India is significantly embracing artificial intelligence to enhance operational efficiency, improve customer services, increase revenues, and reduce costs as part of its ambitious transformation plan under the Tata Group.
Cognizant's research reveals that companies seeking AI adoption favour IT services firms offering custom, full-stack AI solutions, prioritising flexibility and expertise over cost and speed.
Airbus has inaugurated a state-of-the-art technology centre in Bengaluru, India, significantly expanding its strategic presence and supporting its 'Make in India' mission.
The Reserve Bank of India (RBI) has removed the prior approval requirement for non-bank entities to form tie-up arrangements for facilitating outward remittance services through banks in India, aiming to streamline the process and enhance efficiency.
India's services sector growth slowed in March, reaching a 14-month low, according to the HSBC India Services PMI. The slowdown reflects weaker new business intakes and rising input costs, particularly in fuel, transport, and logistics.
Hyderabad Police have apprehended 66 individuals linked to a nationwide 'ghost' SIM card network, connected to 76 cybercrime cases involving over Rs 101 crore.
US authorities have shut down an India-based call centre operation that allegedly defrauded hundreds of elderly Americans of millions of dollars through tech support scams, following a years-long investigation.
A consumer commission in Nagpur, Maharashtra, has penalised Axis Bank for deficiency in service, ordering a refund and compensation to a customer over a failed ATM transaction from 2018.
Qlik and ServiceNow have announced a partnership to integrate data analytics and AI into enterprise workflows, enabling faster and more informed decision-making.
Three disappointing experiences with Tata companies made me question whether the group's historic values of customer focus and accountability are slowly fading, notes Dr N Ravichandran.
Mumbai's Metro Line 3, the Aqua Line, experienced two disruptions due to technical issues, causing significant inconvenience to commuters. Passengers reported being stranded inside trains and stations, with complaints of overcrowding and poor communication from authorities.
Krutrim, India's first AI unicorn, has successfully repositioned itself as a focused domestic AI Cloud Services provider, reporting its first annual net profit in FY26.
IBM and Yotta Data Services have announced a partnership to deliver an agentic artificial intelligence (AI) platform for enterprises and government organisations in India, leveraging IBM WatsonX Orchestrate and Yotta's Shakti Cloud.
'We strongly believe that anyone with capability and a strong work ethic should have a chance at the top job.'
Bharti Airtel reported a 33.5 per cent decline in consolidated net profit to Rs 7,325 crore for the March 2026 quarter, primarily attributed to one-time provisions for statutory and tax liabilities.
A 28-year-old man from Ghaziabad has been arrested for allegedly defrauding a Delhi woman of over Rs 1.51 lakh under the guise of a job application scam.
Tata Consultancy Services (TCS) is focusing on building AI infrastructure, including India's first AI-focused data centre, as AI becomes a core operating foundation for enterprises globally.
A tribal woman walked nearly 3 km carrying her 90-year-old mother-in-law on her back to a bank to collect the latter's Rs 500 monthly pension, pending for four months due to incomplete KYC (Know Your Customer) formalities, in Chhattisgarh's Surguja district.
IT services major LTM is set to introduce a new pricing framework, 'Blueverse Credit', in the first quarter of FY27, aiming to align monetisation with the growing adoption of agentic artificial intelligence.
India's services sector experienced a slight moderation in growth during February, according to the HSBC India Services PMI Business Activity Index, with new order growth slowing and inflation picking up.
Fintech and enterprise technology firm Paramotor Digital Technology Ltd has confidentially filed draft papers with markets regulator Sebi for an initial public offering (IPO). The company submitted its draft papers under Sebi's pre-filing route, which allows issuers to keep details related to the issue size and other key information confidential until a later stage.
The Indian government has increased import duties on gold and silver from 6 per cent to 15 per cent to curb inbound shipments of precious metals amid a rising import bill due to the West Asia crisis.
TransUnion Cibil CEO Bhavesh Jain highlights the improved retail portfolio quality in January but stresses the need for lenders to continuously engage with borrowers on credit usage and repayment, similar to the approach taken during the Covid-19 pandemic, as the impact of the Iran war on credit quality is still being assessed.
© 2026 Rediff.com - Advertise with us - Disclaimer - Privacy Policy - Sitemap - Feedback - About us - Terms of use - Grievances